This Refund and Billing Policy explains how payments, memberships, renewals, cancellations, refunds, and payment-related issues are handled for Tokenized Agreements paid Services.
By purchasing or maintaining a paid Tokenized Agreements plan or feature, you agree to this Refund and Billing Policy together with our Terms and Conditions.
1. Paid Services
Tokenized Agreements may offer paid Services including:
- Premium memberships,
- Enterprise memberships,
- dashboard access,
- agreement-tokenization workflow access,
- related support or setup fees where expressly stated.
Plan details, prices, included features, and limits are shown at checkout or in the applicable membership flow.
2. What Membership Pays For
A membership pays for access to the features included in that plan, such as agreement-tokenization tools, verifier workflows, dashboard access, and related member functionality.
A membership fee does not guarantee:
- legal enforceability of any agreement,
- counterparty acceptance,
- judicial recognition,
- uninterrupted service,
- compatibility with every wallet or provider,
- availability of every third-party network or storage system.
3. Billing Cycle
Paid plans may be offered on a monthly, annual, one-time, or other billing basis as shown at checkout.
If payment is made through wallet-funded, crypto, or stablecoin methods, payment may require user action each billing period unless an auto-renew method is clearly presented and affirmatively selected at checkout.
4. Renewals
Unless expressly stated otherwise at checkout, wallet-based or crypto-paid plans do not automatically renew through stored payment credentials.
If your plan requires manual renewal and payment is not submitted on time, paid access may expire, pause, or revert to a lower-access state.
If a separate auto-renewing payment method is offered in the future, that auto-renew feature will apply only where clearly shown and affirmatively selected.
5. Cancellation
You may cancel a recurring paid plan through your account settings, if available, or by contacting support@tokenizedagreements.com.
If your plan uses manual wallet-based renewal, you may also simply choose not to renew.
Cancellation prevents future renewals only. It does not create a refund for an already-started billing period unless required by law or expressly approved by Tokenized Agreements.
6. Refund Policy
Except where required by law, subscription and membership fees are generally non-refundable once the billing period begins.
Unless we state otherwise in writing:
- we do not provide prorated refunds for unused time,
- we do not provide refunds because you chose not to use the Services after payment,
- we do not provide refunds based solely on changed business or personal plans,
- we do not provide refunds based solely on a counterparty declining to participate,
- we do not provide refunds based solely on dissatisfaction with legal, commercial, or operational outcomes outside the app.
7. Limited Exceptions
At our sole discretion, we may review refund requests in limited cases such as:
- duplicate charges,
- accidental duplicate purchases,
- confirmed billing errors caused by us,
- paid features that were unavailable due to a verified platform-side failure we could not correct within a reasonable period,
- other situations where applicable law requires a refund.
Submitting a request does not guarantee approval.
8. Failed, Delayed, or Incomplete Payments
If a payment is not completed, is declined, underpaid, delayed, reversed, sent on the wrong network, or fails on the payment rail, we may:
- suspend or limit access to paid features,
- downgrade or pause an account,
- deny access to member-only functions until payment is confirmed,
- cancel or lapse the affected paid plan if payment remains unresolved.
You remain responsible for ensuring that the correct amount is sent on the correct network or rail.
9. External Network and Wallet Costs
Wallet-based or blockchain-related payments may involve:
- gas fees,
- bridge fees,
- network congestion,
- failed broadcasts,
- delayed confirmations,
- third-party wallet errors,
- wrong-chain or wrong-token payments.
Unless required by law or caused solely by our confirmed billing error, these external costs are generally non-refundable by Tokenized Agreements.
10. Taxes
Fees may exclude applicable taxes, duties, levies, or similar governmental charges unless otherwise stated at checkout.
You are responsible for any taxes associated with your purchase, except taxes based on our net income.
11. Price Changes
We may change pricing, plan structures, limits, or billing terms prospectively.
Updated pricing or plan changes apply to future purchases or future renewal periods, not to already completed billing periods, unless clearly disclosed and permitted by law.
12. Chargebacks and Payment Disputes
If you believe a payment error occurred, contact support@tokenizedagreements.com first.
If you initiate a chargeback or payment dispute through a third-party processor or provider, we reserve the right to suspend or terminate affected access while the issue is under review and to contest the dispute where appropriate.
13. Third-Party Payment Providers
Payments may be handled in whole or in part by third-party providers, wallet tools, onramp services, processors, or infrastructure vendors.
We are not responsible for third-party outages, wallet failures, issuer decisions, or network-level failures. Your use of third-party services is governed by their own terms and policies.
14. Account Access After Expiration or Nonpayment
If a paid plan ends because of non-renewal, cancellation, or incomplete payment, access to paid features may be limited or removed.
We may retain certain billing, account, support, audit, and operational records as reasonably necessary for security, dispute handling, compliance, backup, fraud prevention, and legal purposes.
15. Contact for Billing Support
Tokenized Agreements
Email: support@tokenizedagreements.com
Website: https://tokenizedagreements.com